“Unfortunately, you cannot sign up for Galgal without a PAN card.
It is a mandatory requirement for account verification.
Once you’ve acquired a valid individual PAN card, do try again.”
No, cash withdrawal is not allowed in Minimum KYC account. This feature will only be activated after you complete Full KYC.
Galgal doesn’t charge you anything. But some merchants may charge payment gateway charges or surcharges for using the card for online and offline transactions as per the merchant and master directions from RBI on Prepaid Payments Instruments.
Transaction stories are a unique way for you to interact with your transactions. You can categorise transactions and indicate recurring transactions using stories, enabling Galgal to provide insightful analytics.
Additionally, you can indicate your emotion associated with the spend (Happy or Guilty), which triggers our Guilty Pleasure and Forgive Yourself saving rules.
Galgal automatically tries to categorise your transactions. However, you can manually type uncategorised transactions or re-categorize a transaction to one of the pre-defined spend categories
“At the time of account opening, there will be a pop-up to set a PIN for the Galgal app.
You will not receive a separate login PIN by SMS for logging into Galgal.
If you want to change the PIN, follow these steps:
Tap on your profile icon on the home screen
Go to Security
Scroll to ‘PIN’
you can turn it on or off as per your convenience “
We can imagine how frustrating this must be. Immediately write to us at [email protected] We’ll help keep your money safe till you get a new smartphone.
Please share the information needed to establish your identity.
We’ll block your Galgal account and Prepaid Card to prevent fraudulent activity.
Once you get a new device:
Try acquiring a duplicate SIM from your teleservice provider.
Install the Galgal app on your device.
Now, log in using your previously registered email ID. We’ll verify your identity and automatically link your new device to your Galgal account. You can access your account after this.
As per the RBI guidelines, you cannot deposit more than INR 10,000 in a Min KYC PPI wallet.
If by mistake, you have deposited more than INR 10,000, the deposit will not reflect in your Galgal Account, but your bank account will be debited.
Not to worry, in this scenario, the excess amount will be refunded back to you from our provider’s end, LivQuik. It will take 5-7 working days to refund the money to you.
The remaining balance will be loaded into your Galgal wallet within 12 – 48 hours.Note -The excess money will be credited directly into your bank account.
First off, congrats on the shiny new device. And yes, you can quickly re-access Galgal on your new phone.
Follow these steps, and you’re golden:Install the latest version of the Galgal app on your new device.
Tap on ‘Log in’.
Enter the phone number or email ID that’s currently linked to your account.
Log in to your Galgal Account using existing credentials.
Yikes! There could be a couple of reasons why this is happening.
Here are some common ones:
Different number registered:
The mobile number you’ve used to sign up on Galgal is not currently present in the phone you’re using. So ensure that the SIM is physically present on the same device you’re using to sign up.
Incorrect SIM selected:
If you’re on a dual SIM phone, make sure that you have selected the correct SIM.
Maybe you’re passing through or currently located in an area with poor network coverage! If that’s the case, wait until you move to an area with better signal strength & then retry registering your phone.
Our partner bank’s servers could be temporarily busy. If this happens, retry again after a couple of hours.
Never share your card details like OTP, expiry date, CVV or PIN with anyone.
GalGal staff will never ask for OTP. If you receive such calls, SMS or Emails, please inform us immediately.
Fraudsters posing as your Bankers/ Legal authorities can ask you to share your One Time Password (OTP) for any reason. Please do not share your OTP with ANYONE.
Never share your account details, card details or OTP (one-time password) with anyone on a call, SMS, e-mail or social media. Never click on any suspicious link, and if clicked by mistake, do not enter your account, card or OTP details. Choose a strong password that cannot be guessed easily.
Do not disclose your login ID or password to anyone.
Change your Galgal Card online password periodically. It is advisable to change your password every three months.
Never save your Galgal Card password at places where it could be accessed by anyone without your knowledge. Change your username or password immediately if you suspect any fraudulent activity on your account or if you think your credentials have been compromised.